Privacy Policy
Effective date: October 17, 2026
This policy explains how Agentic Desk ("we", "us"), which operates Shipdesk and Shipdesk Review Replies at getshipdesk.com, collects, uses, shares and protects information. It covers this website, the free review reply generator, and the Shipdesk Review Replies service, including the data we get from Google when you connect your Google Business Profile.
1. Information we collect
Account and contact information
When you sign up, start a trial, join our list or email us, we collect your email address and anything else you choose to give us, such as your name, business name, number of locations, and your answers to our tone questionnaire (for example how formal you are and how you sign off).
Billing information
Payments are handled by Stripe. When you subscribe, you enter payment details on Stripe's checkout page, not on our site. We never see or store your full card number. Stripe shares limited billing details with us, such as your name, email, plan, subscription status, and the last four digits and expiry of your card. Stripe's use of your data is governed by the Stripe Privacy Policy.
Google Business Profile data (via Google OAuth)
To use Review Replies, you connect your Google Business Profile through Google's own sign-in and consent screen. We never see your Google password. With your permission, we access only what we need to provide the service:
- the business locations you manage, so you can choose which ones to connect;
- the reviews on those locations (reviewer display name, star rating, review text, date, and any existing reply);
- the ability to post, edit or delete replies to those reviews.
We use this access only to read your reviews, draft replies, and post replies that you have approved, or that fall under the auto-post settings you choose (for example, auto-posting replies to 4–5★ reviews). We do not change your business information, photos, hours or any other part of your profile.
Form submissions (Formspree)
Our signup and waitlist forms are processed by Formspree, a form-handling service. When you submit a form, Formspree receives what you entered (such as your email address and business name) and passes it to us. Formspree's handling of that data is governed by the Formspree Privacy Policy.
Free review reply generator
The free generator at /review-reply-demo.html runs in your browser. The review text, business name and reviewer name you type are not sent to us or stored by us. If you also fill in the signup form on that page, that form goes through Formspree as described above.
Analytics, cookies and logs
This website does not currently use analytics, advertising or tracking cookies. If we add privacy-friendly analytics in the future, we will update this policy before doing so. Like any website, our hosting provider (GitHub Pages) may record standard server logs, such as IP address, browser type and the pages requested, for security and operations. Stripe's checkout pages may use their own cookies, as described in Stripe's policy.
2. How we use information
- to provide Review Replies: reading new reviews, drafting replies in your voice, posting approved replies, and sending your weekly report;
- to set up and manage your account, trial and subscription;
- to contact you about your account, onboarding, service changes and support;
- to send product updates you signed up for (you can unsubscribe anytime);
- to keep the service secure, prevent abuse, and meet legal obligations.
We do not sell your personal information, and we do not use it for advertising.
3. Google API Services: Limited Use
Shipdesk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, for data we receive from Google APIs (including the Google Business Profile APIs):
- We use it only to provide and improve the user-facing features of Review Replies that you can see in the app and that you asked for: reading your reviews, drafting replies, posting approved replies, and your review report.
- We do not transfer it to others except as needed to provide or improve those features, to comply with applicable law, for security purposes, or as part of a merger, acquisition or sale of assets with notice to you.
- We do not use or transfer it for serving advertisements, including retargeting, personalized or interest-based ads.
- We do not sell it, and we do not use or transfer it to determine credit-worthiness or for lending purposes.
- We do not allow humans to read it unless you give us affirmative permission for specific data (for example, when you ask for support), it is necessary for security purposes such as investigating abuse, it is required to comply with applicable law, or the data has been aggregated and anonymized for internal operations.
- We do not use it to develop, improve or train generalized or non-personalized AI or machine-learning models.
To draft replies, the text of a review and your tone settings are sent to an AI model provider that processes them on our behalf, only to generate a draft reply for you. That provider is not permitted to use the data to train its models or for any other purpose.
4. How we share information
We share information only with service providers that help us run Shipdesk, and only as needed for them to do so:
- Stripe, for payments and subscriptions;
- Formspree, for website form submissions;
- Google, when we post replies to your Business Profile on your behalf;
- an AI model provider, to generate draft replies, as described above;
- email and hosting providers, to send our emails and serve this website.
We may also disclose information if required by law, to protect the rights, property or safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply to your data.
5. Retention and deletion
- Google data: we keep review data and drafts only while your Google Business Profile is connected and your account is active. When you disconnect Google, revoke access or close your account, we stop accessing your profile and delete the Google data we hold, including stored access tokens, within 30 days. Replies already posted to Google stay on Google until you remove them there.
- Account information: kept while your account is active and deleted within 30 days after you close it, except what we must keep for legal, tax or accounting reasons.
- Billing records: kept by Stripe and by us for as long as tax and accounting law requires.
- List and form submissions: kept until you unsubscribe or ask us to delete them.
To request deletion of your data at any time, email shipdesk@agentmail.to from the address on your account. We will confirm once it is done.
6. How to revoke Google access
You can disconnect Shipdesk from your Google account at any time:
- Go to myaccount.google.com/connections (Google Account → Security → Your connections to third-party apps & services).
- Select Shipdesk.
- Choose Delete all connections you have with Shipdesk (or "Remove access").
Once access is revoked, we can no longer read your reviews or post replies. You can also email us and we will disconnect your account and delete your Google data for you.
7. Security
We use encryption in transit (HTTPS), limit access to the people and systems that need it, and keep Google access tokens encrypted. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects your data, as required by law.
8. Your choices and rights
You can ask to access, correct, export or delete your personal information, and you can unsubscribe from our emails using the link in any email. Depending on where you live, you may have additional rights under local law. Email us to make a request, and we will respond within 30 days.
9. Children
Shipdesk is a business service and is not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to this policy
If we make material changes, we will update the effective date above and, where appropriate, tell you by email before the changes take effect.
11. Contact us
Agentic Desk (Shipdesk)
Email: shipdesk@agentmail.to
See also our Terms of Service.